Privacy & Safety
we take your privacy very seriously and will only use the personal information you supply to us to provide the products and services you have requested from us.
Should we ask you to provide certain information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy statement, and used only to process your order, keep you informed of its progress and deliver it to you safely.
What we collect
When you place an order with us, we will collect the following information in order to record, process and deliver that order.
Your full name, and company name, if a business or organisation.
Your billing address and delivery address, if different.
Your email address & telephone numbers.
What we do with the information we collect
The information we collect is used as follows:
Your order details are kept for internal record keeping on our secure server with access restricted to key personnel using password protected log ins.
Your email address will be used to send you an order confirmation, a dispatch notification, to advise of any issues sending your order, and any delivery details. If you have subscribed to our newsletter, we will also send regular emails to your email address giving details of offers, ideas and new products. You can unsubscribe at any time using the link at the bottom of any newsletter you receive or by emailing us at
Your telephone number will only be used if we need to contact you about your order or given to our courier if that method of delivery is used.
Your payment details are input directly to the servers of either Paypal or Elavon, our secure card processing intermediary, and no credit/debit card details are passed to us or stored on our servers. Cheques and BACS payments are processed accordingly and no details stored.
Who we share the information with
We do not sell, distribute or lease your personal information to third parties unless we have your consent to do so. We may share the personal information you provide for the following reasons:
Your address, email address and/or telephone number may be given to our courier for the purposes of notifying you of delivery details We will not mail any unsolicited marketing to your postal address.
Your email address will only be shared if you have opted to receive our newsletters. Our email marketing provider mailchimp, will send you our regular email newsletters relating to our craft and educational products, competitions, courses, workshops,offers and ideas.
Your payment details are shared directly with our payment processing partners for the purpose of taking payment for your order. We do not store any of these details.
Controlling your personal information
Once you have input your personal data into our secure website, we will only hold the data for as long as is required for legal and financial purposes, after which time it be permanently deleted from our records. If you have chosen to subscribe to our email newsletters you will remain on the mailing list until you choose to unsubscribe by clicking the link on the newsletter or emailing us at
Should you wish to restrict the collection or use of your personal information you can do so in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at email@example.com and we will remove your information as quickly as we can.
You may request details of personal information which we hold about you under the Data Protection Act 1998 which from 28/5/2018 changes to the General Data Protection Regulations Please do this by emailing us at and the details will be provided to you withing 30 days.
Should you not wish for any information to be kept after your order is dealt with, or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, via the address above. We will promptly correct or remove any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Although extremely rare, security breaches will be reported to the relevant authorities (ICO) within 72 hours giving full details of the breach and proposals to mitigate the effects.
- Credit / Debit Cards
- Offline Payments